Shopping Online for the Holidays: Twelve Tips to Protect Yourself From Cyber Grinches, Scams and Schemes

Press Contact:
Julie Han
415-975-3327
jhan@porternovelli.com

The National Consumers League, the National Cyber Security Alliance and the Better Business Bureau Provide Joint Advice on Safe Online Shopping Do's and Don'ts

WASHINGTON, DC — November 17, 2005 — The holiday season is a busy time as people hunt for the perfect gifts for family and friends. The Internet can make your shopping faster and easier, but there can also be pitfalls if you're not careful. The National Consumers League, the Better Business Bureau and the National Cyber Security Alliance offer key advice to ensure you have a safe online shopping experience, so that your gift-giving is a joyous occasion, not an opportunity for cyber thieves:

1. Know who you're dealing with. Check out unfamiliar sellers with the Better Business Bureau and your state or local consumer protection agency. If you're buying gifts on an online auction site that provides a feedback forum, check the track record of the seller before you bid. Don't buy things in response to unsolicited emails from unknown companies, since these may be fraudulent.
2. Get all the details. Get the name and physical address of the seller; how much the product or service costs; what is included for that price; whether there are shipping charges; the delivery time, if any; the seller's privacy policy; and the cancellation and return policy.
3. Look for signs that online purchases are secure. At the point that you are providing your payment information, the beginning of the Web site address should change from http to shttp or https, indicating that the information is being encrypted — turned into code that can only be read by the seller. Your browser may also signal that the information is secure with a symbol, such as a broken key that becomes whole or a padlock that closes.
4. Pay the safest way. It's best to use a credit card, especially when you're purchasing something that will be delivered later, because under federal law you can dispute the charges if you don't get what you were promised. You also have dispute rights if there are unauthorized charges on your credit card, and many card issues have "zero liability" policies under which you pay nothing if someone steals your credit card number and uses it.
5. Never enter your personal information in a pop-up screen. When you visit a company's Web site, an unauthorized pop-up screen created by an identity thief could appear, with blanks for you to provide your personal information. Legitimate companies don't ask for personal information via pop-up screens. Install pop-up blocking software to avoid this type of scam.
6. Keep documentation of your order. When you've completed the online order process, there may be a final confirmation page and/or you might receive confirmation by email. Print that information and keep it handy in case you need it later.
7. Know your rights. Federal law requires orders made by mail, phone or online to be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren't shipped on time, you can cancel and demand a refund. There is no general three-day cancellation right, but you do have the right to reject merchandise if it's defective or was misrepresented. Otherwise, it's the company's policies that determine if you can cancel the purchase and whether you can get a refund or credit.
8. Be suspicious if someone contacts you unexpectedly and asks for your personal information. Identity thieves send out bogus emails about problems with consumers' accounts to lure them into providing their personal information. Legitimate companies don't operate that way.
9. Check your credit card and bank statements carefully. Notify the bank immediately if there are unauthorized charges or debits, if you were charged more than you should have been, or if there are any other problems.
10. Keep your computer secure for safe shopping and other online activities. Protect your computer with spam filters, anti-virus and anti-spyware software, and a firewall, and keep them up to date. Go to www.staysafeonline.org and www.onguardonline.gov to learn more about how to keep your computer secure.
11. Beware of emails offering loans or credit, even if you have credit problems. Con artists take advantage of cash-strapped consumers during the holidays to offer personal loans or credit cards for a fee upfront. These scammers simply take the money and run.
12. Contact the seller promptly about any problems with your order. Check the company's Web site for a customer service page, "contact us" link, email address, or phone number to get your complaint addressed or questions answered. If you can't resolve the problem, contact the Better Business Bureau or your state or local consumer protection agency for help.

These tips are available at www.nclnet.org/holiday or www.staysafeonline.org. NCL offers advice about shopping safely online at www.nclnet.org/shoppingonline and telemarketing and Internet fraud tips at www.fraud.org. The BBB offers reports on several million businesses at www.bbb.org and access to nearly 25,000 BBBOnLine seal holders, plus consumer and business tips, at www.bbbonline.org.

About the National Consumers League
Founded in 1899, NCL's mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

About the National Cyber Security Alliance
A not-for-profit 501(c)(3) organization, the National Cyber Security Alliance (NCSA) is a central clearinghouse for cyber security awareness and education for home users, small businesses, and the education community. A public-private partnership, NCSA sponsors include the Department of Homeland Security, Federal Trade Commission, and many private-sector corporations and organizations. For more information, and to review the top 8 cyber security practices, visit www.staysafeonline.org.

About the Better Business Bureau (www.bbb.org)
The Better Business Bureau (BBB) system is dedicated to fostering fair and honest relationships between businesses and consumers, instilling consumer confidence and contributing to an ethical business environment, in both the traditional and online marketplaces. The first BBB was founded in 1912, and the network of BBBs and the Council of Better Business Bureaus have grown to become the most recognized advocate for promoting ethical business and advertising practices, providing more than 60 million instances of service to consumers and businesses in 2004. BBBs in the U.S. and Canada are supported by 375,000 business members throughout North America.